Privacy Policy

This Privacy Policy describes how RAD Restoration collects, uses, and protects your personal information. We are committed to ensuring your privacy is protected.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, and email address.
  • Payment Information: Credit card details or other payment information necessary for processing payments.
  • Property Information: Details about the property affected by water damage, including address and condition.
  • Communication Data: Records of communications with us, including emails, phone calls, and contact form submissions.
  • Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you contact us, request services, or fill out forms on our website.
  • Automatically: Through cookies and other tracking technologies when you visit our website.
  • From Third Parties: From partners or service providers who assist us in providing our services.

3. Use of Information

We use your personal information for the following purposes:

  • Providing Services: To assess water damage, provide restoration services, and communicate with you about the services.
  • Processing Payments: To process payments for our services.
  • Customer Support: To respond to your inquiries and provide customer support.
  • Marketing: To send you promotional materials and updates about our services, where permitted by law.
  • Improving Our Website: To analyze website usage and improve the user experience.
  • Legal Compliance: To comply with legal obligations and protect our rights.

4. Data Sharing

We may share your personal information with the following:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Business Partners: Partners who assist us in providing our services.
  • Legal Authorities: When required by law or to protect our rights.

We require these third parties to agree to maintain the confidentiality and security of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive data during transmission and storage.
  • Access Controls: Limiting access to personal information to authorized personnel only.
  • Security Audits: Regularly conducting security audits to identify and address vulnerabilities.

Despite our best efforts, no security system is impenetrable. We cannot guarantee the absolute security of your personal information.

6. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to collect information about your browsing behavior. You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Objection: You can object to the processing of your personal information for marketing purposes.
  • Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these websites before providing any personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website and services after any changes constitutes your acceptance of the new Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at: [Insert Contact Information].